Last updated: July 2026
Alien Agency is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data.
Account data: email address, username, and optional profile information (bio, profile picture). Usage data: tracks played, playlists created, likes, and purchases. Order data: purchase history and transaction records.
All payments are processed by Stripe, our payment processor. We do not store credit card numbers, CVV codes, or bank account details on our servers. Stripe may set its own cookies during checkout.
Seller verification documents (legal ID, proof of identity) are stored encrypted at rest. They are accessible only to platform administrators for the purpose of verifying seller accounts.
Verification documents are retained while the associated seller account remains active. Upon account closure or verification revocation, documents are securely deleted within 30 days. Order history is retained for legal and accounting purposes.
As a user in the European Union, you have the right to access, rectify, delete, and port your personal data. To exercise these rights, contact us at the email listed in our Contact page. We will respond within 30 days.
We share data with the following third-party service providers: Stripe (payment processing), and Cloudflare (content delivery and DDoS protection). We do not sell or share your personal data with advertisers or data brokers.
For privacy-related inquiries, contact us through the information on our Contact page.